DeftFax
DeftFax

DeftFax - Help

Credits
What is a credit?
How much does a fax cost?
If my fax doesn't send, what happens to my credits?
How do I buy credits?
Why do we charge?
Sending A Fax
My fax has been sending for very long
The recipient has not received my fax. What can I do?
My fax keeps failing to send!
Do I need a fax number to send faxes?
How can I fax multiple files at once?
How can I resend a fax?
Receiving A Fax
How do I get a fax number?
How to receive faxes?
What can I do if I have trouble receiving a fax?
What will happen if I receive fax when I don’t have sufficient credit?
What can I do if I receive spam?
Cancel Subscription
How to cancel my subscription?
Miscellaneous
Where can I find the terms and conditions, the privacy policy?

Credits
What is a credit?

One credit allows you to send or to receive one fax page. The cost is the same for local or international.

How much does a fax cost?

One page costs one credit. The credits cost between $0.6 and $0.33 depending on how many credits you buy at once.

If my fax doesn't send successfully, what happens to my credits?

You are only charged a credit if your fax is delivered. If there is a problem delivering your fax, it will be 0 credit charge on your account.

How do I buy credits?

You can click here, or you can click “credit” on the top right corner page after you login.

Why do we charge?

It's simple: we have to pay to send or receive the faxes on your behalf and we want to offer a sustainable product.


Sending a Fax
My fax has been sending for very long

It's likely that your fax contains a lot of pages. A page takes about 2 minutes to send, and that's if the fax machine of your recipient responds immediately. DeftFax also automatically retries up to 3 times in order to increase the chances for your fax to go through when the recipient's fax machine is not answering properly. So if you send a 10-page fax, it could take up to 60 minutes it the recipient's machine is really busy.

The recipient has not received my fax. What can I do?

There are several reasons why your recipient might not have received it:

  • The fax number may be incorrect. You should double-check it's correct.

  • The receiving machine could be broken or run out of ink, paper.

  • The fax could have been picked by the wrong person.

Try to send your fax again and call the recipient to make sure the receiving fax machine is working and that they pick up the fax.

My fax keeps failing to send!

Usually, the error that you will see gives you some idea of what is going on.

If you see some kind of "communication error” check below:

  • Failed: This error means that we initiated the call but couldn’t find a fax machine at your destination or simply not answering. To fix this error, you might need call the number to verify that the fax is actually answering.

  • Busy: The outbound fax failed because the other side sent back a busy signal.

  • No-answer: The outbound fax failed and give you no-answer because the other end did not pick up, or sometimes, it’s not a fax machine on the destination.

If you see "failed to upload", this likely means that your network connection isn't very good: try switching to a Wifi network.

Do not hesitate to contact us. if you need any help.

Do I need a fax number to send faxes?

No you don't. Fax numbers are only useful if you need to receive faxes.

How can I fax multiple files at once?

It's not possible to send several files at once with DeftFax. However, you could gather your multiple pages in a single PDF document and fax it with DeftFax.

How can I resend a fax?

Simply check your outbox and download the file you sent and send that again.


Receiving a Fax
How do I get a fax number?

You can click “Buy Number” on the top and subscribe up to 29 countries. You can also choose the area code of your number or pick a toll-free number (for extra).

How to receive faxes?

After you subscribe for a number, you can simply give it to all your contacts and they can start sending you faxes right away, you will receive email notification once the fax arrives inbox. Make sure you have credits to be able to view faxes as soon as they are received.

What can I do if I have trouble receiving a fax?
  • Please first double-check that your recipient has the right number. In 99% of the cases, this is the reason why you are not receiving an expected fax.

  • Make sure you have sufficient credit in order to receive fax, each page cost 1 credit to receive.

  • You can also send a one-page fax to your number and check that you receive it properly. If in spite of checking you're still having the issue, do not hesitate to contact us.

What will happen if I receive fax when I don’t have sufficient credit?

The fax will fail to go through your inbox, please maintain sufficient credit if you use your fax number regularly.

What can I do if I receive spam?

Contact us so that we can block this fax number.


Cancel Subscription
How to cancel my subscription?

You can click here (login required), and delete the number you want to cancel.


Miscellaneous
Where can I find the terms and conditions, the privacy policy?

Here